Terms and Conditions



All of our orders are delivered using our own vehicles or by a reputable and trusted courier service. Please contact us stating your postcode for confirmation of delivery charges.

Delivery times are given for information only and are compiled with as far as possible; no responsibility can be accepted for cases of delayed delivery. Delivery times quoted are in working days or weeks and do not take into account factory shutdown or Holidays. Please consult us for details on these dates when placing an order.
All claims for errors, omissions, shortages or damages must be communicated within 24 hours of receipt of the goods at the place of destination specified on the order.


Returns Policy

All items purchased from Victoriana Fireplaces are covered under the UK Distance Selling Regulations, which gives all buyers the right to cancel the purchase within 7 working days after receipt of the item, for a full refund less transport costs.
If you wish to return an item, under the Distance Selling Regulations, you must notify us as soon as possible by telephone and confirm in writing within 7 days of delivery.
Goods must then be returned within a further 7 days at the customer’s expense and in the same condition they were delivered. If goods are not returned in saleable condition we reserve the right to charge a minimum refinishing fee of 10%. If goods are returned damaged, no credit will be raised and the invoice will stand in full.


Our products are difficult and expensive to transport and we would recommend that only a suitable courier experienced in transporting our products be used. Please contact us for further information.


Conditions related specifically to the Website

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
The website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further  information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.



If you have a complaint to make please do not hesitate to contact us immediately by telephone, e-mail or letter. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

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